The New Automation Builder: Understanding Conditions Operators

5 min read

This article refers to the new automation builder that is currently being released. If you're not seeing this version, then see our article about the previous version of the automation builder.

Conditions let you create complex automation flows by defining criteria for continuing the flow.

In the THEN path, the automation flow continues only if the condition is met.
In the ELSE path, you can define what happens if the condition isn’t met.

For conditions to work effectively, make sure to select the correct operator (e.g. "is greater than", "contains") and follow the best practices described in this article.

In this article, learn more about conditions that use:

Text operators

Text operators are used for comparing names, labels, etc.

Best practice: Use text operators for properties that are text strings, for example when a restaurant name is exactly "Paulie's Pizza".

See an example

Number operators

Number operators are used for comparing any numerical property, like quantities.

Best practice: Use number operators for properties that will always be numbers, for example sending an email when a reservation party size is greater than 10.

See an example

Date and time operators

Date and time operators are used for comparing date and time properties to specific dates and times.

Best practice: Use date and time operators when you're basing a condition on an exact date or time, for example contacting all customers who made a purchase this month.

See an example