Wix Mobile Apps: Troubleshooting Push Notification Issues in Spaces by Wix
3 min
In this article
- Troubleshooting push notification issues
- Still having trouble?
If you are having trouble seeing push notifications in the Spaces by Wix app, try the troubleshooting steps below.
How do I set notification preferences?
Learn how to change your notification settings in the Spaces by Wix app.
Troubleshooting push notification issues
- Make sure that you are using a supported device.
- Make sure that you have the most up to date version of the app:
- Go to the Apple App Store (on iPhone) or Google Play (on Android):
- Search for 'Spaces by Wix app'.
- Click Update (if available).
Note: If no update is available, it means you already have the most up to date version.
- Check that you have enabled push notifications for Spaces by Wix on your device. Go to your phone's notifications settings (differs from one device to another) to find this information.
Next, try the following troubleshooting steps:
- Log out of the app and then log back in:
- Open the Spaces by Wix app.
- Tap the Profile icon
. - Tap the Settings icon
. - Tap Log Out.
- Log back in.
- Close the app completely and reopen it.
- Restart your mobile device.
- Uninstall and reinstall the app.
Additionally, for Android devices:
- Long press the app icon on your device's home screen.
- Tap App Info.
- Tap Storage.
- Tap Clear Data.
- Open Spaces by Wix and log in again.
Note:
If you had both the Spaces by Wix app and the Wix app and stopped receiving push notifications after uninstalling the Wix app, re-download the Wix app and try again.
Still having trouble?
What information should I include if I need to reach out for assistance?
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