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    4. Spaces App: Issues with Chat

Spaces App: Issues with Chat

3 min read
If you're experiencing an issue with chat in the Spaces App, follow the steps below: 

Please check that:

  1. You have enabled Wix Chat in the Spaces App:
    1. Open the Spaces App.
    2. Tap the Inbox icon at the bottom.
    3. Select the relevant space at the top. 
    4. Check your chat status:
      1. Click the Show More icon at the top right. 
      2. Check the status under Website Chat Status. 
  2. You have enabled your Push Notification settings (steps differ depending on your device).
  3. You are using a supported device. The Spaces App is supported on:
    • iPhone: iOS 11.0 and up
    • Android: Lollipop 5.1 and up
  4. You are using the most up to date version of the app:
    1. Go to the Apple App Store (on iPhone) or Google Play (on Android):
    2. Search for 'Wix'.
    3. Click Update (if available).
      Note: If no update is available, it means you already have the most up to date version.

Next, try the following troubleshooting steps:

  1. Log out of the app and then log back in:
    1. Open the Spaces App.
    2. Tap the Me icon .
    3. Scroll down to the bottom of the screen.
    4. Click Log Out.
      Note: Click Log In to log back in.
  2. Close the app completely and reopen it.
  3. Restart your mobile device.
  4. Uninstall and reinstall the app.
Additionally, for Android devices:
  1. Long press the app icon on your device's home screen.
  2. Tap App Info.
  3. Tap Storage.
  4. Tap Clear Data.
  5. Open Spaces App and log in again.

If the problem persists, please send us the following information:

  • A description of the steps you've taken so that we can recreate the issue on our end
  • A screenshot of the issue
  • The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4)
  • The version of your Spaces App. To find this:
    1. Open the Spaces App.
    2. Tap the Me icon .
    3. Tap About.
    4. Scroll down to the bottom of the screen.
    5. Copy the number next to Version.
  • The type of connection you're using (e.g., 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection)
  • Your location
Once we have this information, we will investigate further and get back to you.

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