Spaces App: Issues with Chat
2 min read
In this article
- Troubleshooting steps
- Still need help?
If you're experiencing an issue with Wix Chat in the Spaces by Wix app, follow the steps below.
Troubleshooting steps
- You have enabled Wix Chat in the Spaces app:
- Open the Spaces app.
- Tap the Inbox icon at the bottom.
- Select the relevant space at the top.
- Check your chat status:
- Tap the More Actions icon at the top right.
- Check the status under Website Chat Status.
- You have enabled your push notification settings (steps differ depending on your device).
- You are using a supported device.
- You are using the most up to date version of the app:
- Go to the Apple App Store (on iPhone) or Google Play (on Android):
- Search for 'Wix Spaces'.
- Tap Update (if available).
Note: If no update is available, it means you already have the most up to date version.
Next, try the following troubleshooting steps:
- Log out of the app and then log back in:
- Open the Spaces app.
- Tap My Profile.
- Scroll down to the bottom of the screen.
- Tap Log Out.
Note: Tap Log In to log back in.
- Close the app completely and reopen it.
- Restart your mobile device.
- Uninstall and reinstall the app.
Additionally, for Android devices:
- Long press the app icon on your device's home screen.
- Tap App Info.
- Tap Storage.
- Tap Clear Data.
- Open Spaces app and log in again.
Still need help?
If the problem persists, please send us the following information:
- A description of the steps you've taken so that we can recreate the issue on our end
- A screenshot of the issue
- The manufacturer, model and operating system of your mobile device.
- The version of your Spaces app. To find this:
- Open the Spaces app.
- Tap My Profile.
- Scroll down to Support and tap Help & feedback.
- Tap About the Spaces by Wix app.
- Scroll down to the bottom of the screen.
- Copy the number next to Version.
- The type of connection you're using (e.g. 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection)
- Your location
Once we have this information, we will investigate further and get back to you.