Site Members Not Receiving Emails to Outlook and Office 365 (Includes Workaround)
Published:Known Issue|We’re investigating this issue.
Currently, some members are experiencing an issue where they are unable to receive site member related emails, such as password reset emails. This happens if they are using Outlook or Office 365.
The emails are being sent successfully on our end. However, Outlook/Office365 is often quarantining emails sent from the site-member.com domain, so the emails might be sent to their quarantine folder.
Meanwhile, your members with this issue can use the following workaround to fix it:
- Add the following email domain (site-members.com) to your safe-senders list by following the instructions outlined here.
- Choose which applies:
- For Premium Outlook users: Check your quarantine folder for the email(s) by following the procedures found in this article.
- Non-Premium Outlook users: Contact Outlook directly via email, as they do not have access to the quarantine folder.