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Known Issues

Periodical Issues With Site Access From Some Internet Providers in Brazil

Published:

Known Issue|This issue was resolved.

We're aware of an issue with accessing Wix sites for some visitors from Brazil.

We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.

In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.

We appreciate your patience while we resolved this issue.