Wix Payments: Guidelines for Uploading Documentation
6 min
In this article
- Photo ID
- Address verification document
- Bank details
- Bank statement
- Voided check
- Bank letter
- Guidelines for uploading bank statements, voided checks and bank letters
- Company details
- Company director documents
Wix may request that you send the following documents in order to verify your Wix Payments account. The photo ID is used to verify that the identity of the Wix Payments account owner (personal or business) matches the identity of the bank account owner.
Important:
All documents* must be issued within the same country you select as your business location. Documents may be rejected if issued from another country.
(*For a business Wix Payments account, your ID may be issued from any Wix Payments supported country).
Photo ID
Your photo ID must meet the following requirements:
- Your photo ID can be a passport, driver's license or a government issued ID card.
- Your photo ID must be active and non-expired.
- The photo must be in color.
- Your ID must show all 4 borders and corners.
- The ID must not have information blocked or blacked out.
- The ID must be straightened, not angled or rotated.
- The ID must not be blurry, overexposed or copied from another source (e.g. screenshot).
- Your first, middle and last name in your Wix Payments account must match those of your ID.
- Your birth date in your Wix Payments account must match that of your ID.
- For passports with a Machine-Readable Zone (MRZ), the MRZ must be visible.
- For driver's licenses or government issue ID cards, send a separate file for each side.
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG.
- The maximum file size is 10 MB.
- The minimum file size is 1 KB for PDF, 100 KB for other formats.
Address verification document
Users in Canada must provide separate documents for identity and address verification
Provide a document, such as utility bill, which verifies the address you have submitted. Your address verification document should meet the following requirements:
To verify your address for Wix Payments, upload a document that shows your full legal name and personal address. Acceptable documents include driver’s licenses, utility bills, and bank statements. Ensure your documents are clear, complete, and dated within the last six months.
Documents for address verification:
- Driver’s license.
Note: Photos of the front and back are required, this document can only be used if it hasn't been submitted as an identity document. - Work Permit.
- Study Permit.
- Provincial or territorial issued photo identity cards (Except Health ID cards).
Note: Photos of front and back are required. - Insurance document.
- Investment account statement.
- Property tax statement.
- Bank statement.
- Utility bill.
Note: Issued within the last 12 months.
Address verification document requirements:
- Full legal name that matches the name in your Wix Payments account.
- Personal address that matches the personal address in your Wix Payments account.
- Documents must be visible and clear.
- Documents must be dated within the last six months.
- Complete documents must be uploaded. A complete document is defined as:
- One full page of the document (at minimum).
- The full name and address of the individual are clear and visible.
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG.
Bank details
To verify your bank details, you can provide one of the following documents:
- A bank statement.
- A voided check.
- Official letters issued by a bank.
See below for the requirements for uploading each of these types of documents.
Bank statement
- Provide a color copy of your statement.
- The bank logo should be visible and clear.
- The full bank account number should be visible and clear.
- The document must have been issued within the last 12 months.
- The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account.
- The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account.
Voided check
- The word "VOID" should appear on the check.
- The bank's logo should be visible and clear.
- The bank account number should be visible and clear.
- Bank account holder/company name must be printed, not handwritten.
- The check must be issued and printed by the bank.
- Voided check must not be part of a direct deposit form.
- The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account.
- The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account.
Bank letter
- The bank logo should be visible and clear.
- The bank account number should be visible and clear.
- The letter must be issued and printed by the bank.
- The document must have been issued within the last 12 months.
- The letter must have a bank agent signature.
- The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account.
- The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account.
Guidelines for uploading bank statements, voided checks and bank letters
Banking documents may be rejected if:
- The document is blurry.
- The document is not legible (font too small).
- The document is torn or damaged.
- The document is rotated or upside down.
- The image is a mobile screenshot.
- The full account numbers are not displayed.
- The name/company on your document do not match details in your account.
- The account numbers are incorrect.
- It is not a bank statement, but a direct deposit form.
- The voided check is not printed by a financial institution.
Please also note:
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG.
- The maximum file size is 10 MB.
- The minimum file size is 1 kB for pdf, 100 kB for other formats.
Company details
Your business document must meet the following requirements:
- The tax ID/registration number should be visible and clear.
Note: This is excluding Canada. - The company address should be visible that matches the business address in your Wix Payments accounts.
- The company name should be visible and clear and match the business details in your Wix Payments account.
- (If applicable) Company director documents should contain the legal entity name and list all registered directors.
- The document must have been issued within the last 12 months.
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG.
- The maximum file size is 10 MB.
- The minimum file size is 1 kB for PDF, 100 kB for other formats.
Company director documents
Canadian corporations may need to provide a document listing the company’s directors, if requested to do so.
You can submit any one of the following documents, as long as it contains an up-to-date list of the directors of your company.
Acceptable director documents for your company:
- A current and valid government issued document that contains the entity name and directors
- Corporate profile report
- Articles of Incorporation or Association
- Notice of Articles
- Resolution for account opening
- Notice of Change of Directors (e.g. Form 6, Form 4006, Form 3006)
- Board meeting minutes/resolution dated within the last 12 months
Note: Directors must be listed as directors with their role clearly added.
Directors document requirements:
- Legal entity name should be visible and clear and match the business details in your Wix Payments account.
- All director, shareholder, and beneficial owner names and positions need to be added and match the details in your Wix Payments account.
- Documents must show all 4 borders and corners.
- Exact names as listed in Wix payments account.
- The format must be no more than one step removed from the original document: document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files.
- A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format
- Screenshots aren’t acceptable.
- Photos of paper documents must be in color.
- Images must not be low-quality.
- Identity and legal entity documents must not be expired.
- Documents must be readable and in a valid upload file format.
- Documents must not be cropped or missing pages with crucial information, and all borders must be visible.
For name changes:
- You may have changed your business name and the name on the business registration document does not match your current legal business name. If so, please upload the business registration document you currently have to your Wix Payments account. In addition, you may be requested to provide an official name change documentation that displays both the original and new legal business name. If you need assistance, please contact Customer Care.
- If you have recently married, but your ID does not reflect your new surname, you'll need to provide a copy of your marriage certificate. You can submit it by uploading a PDF of your marriage cert with your Photo ID. The marriage certificate can be added as the second page to a PDF file along with the ID. If you need assistance, please contact Customer Care.
