Guidelines for Uploading Documentation for Wix Payments
4 min read
Wix may request that you send the following documents in order to verify your Wix Payments account. The photo ID is used to verify that the identity of the Wix Payments account owner (personal or business) matches the identity of the bank account owner.
Important:
All documents* must be issued within the same country you select as your business location. Documents may be rejected if issued from another country.
(*For a business Wix Payments account, your ID may be issued from any Wix Payments supported country).
Learn about the guidelines for uploading documents for:
Photo ID
Your photo ID must meet the following requirements:
- Your photo ID can be a passport, driver's license or a government issued ID card
- Your photo ID must be active and non-expired
- The photo must be in color
- Your first, middle and last name in your Wix Payments account must match those of your ID
- Your birth date in your Wix Payments account must match that of your ID
- For passports with a Machine-Readable Zone (MRZ), the MRZ must be visible.
- For driver's licenses or government issue ID cards, send a separate file for each side
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
- The maximum file size is 10 MB
- The minimum file size is 1 KB for PDF, 100 KB for other formats
Address Verification Document
Provide a document, such as utility bill, which verifies the address you have submitted. Your address verification document should meet the following requirements:
- Documents must be visible and clear
- Documents must be dated within the last six months
- Complete documents must be uploaded. A complete document is defined as:
- One full page of the document (at minimum)
- The full name and address of the individual are clear and visible
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
Bank Details
To verify your bank details, you can provide one of the following documents:
- A bank statement
- A voided check
- A bank letter signed by the branch
See below for the requirements for uploading each of these types of documents.
Bank statement
- Provide a color copy of your statement
- The bank logo should be visible and clear
- The full bank account number should be visible and clear
- The document must have been issued within the last 12 months
- The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account
- The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account
Voided check
- The word "VOID" should appear on the check
- The bank's logo should be visible and clear
- The bank account number should be visible and clear
- Bank account holder/company name must be printed, not handwritten
- The check must be issued and printed by the bank
- Voided check must not be part of a direct deposit form
- The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account
- The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account
Bank letter
- The bank logo should be visible and clear
- The bank account number should be visible and clear
- The letter must be issued and printed by the bank
- The document must have been issued within the last 12 months
- The letter must have a bank agent signature
- The bank account holder’s name should be visible and clear and match the owner of the Wix Payments account for a personal Wix Payments account
- The name of the business checking account needs to be visible and clear and match the legal name of the business listed on the company document, and also the legal company name in your Wix Payments dashboard for a business Wix Payments account
Guidelines for uploading bank statements, voided checks and bank letters
Banking documents may be rejected if:
- The document is blurry
- The document is not legible (font too small)
- The document is torn or damaged
- The document is rotated or upside down
- The image is a mobile screenshot
- The full account numbers are not displayed
- The name/company on your document do not match details in your account
- The account numbers are incorrect
- It is not a bank statement, but a direct deposit form
- The voided check is not printed by a financial institution
Please also note:
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
- The maximum file size is 10 MB
- The minimum file size is 1 kB for pdf, 100 kB for other formats
Company details
Your business document must meet the following requirements:
- The tax ID/registration number should be visible and clear
- The company name should be visible and clear and match the business details in your Wix Payments account
- The document must have been issued within the last 12 months
- Documents must be sent in one of the following: HEIC, JPEG, JPG, PDF, PNG
- The maximum file size is 10 MB
- The minimum file size is 1 kB for PDF, 100 kB for other formats
Note:
You may have changed your business name and the name on the business registration document does not match your current legal business name. If so, please upload the business registration document you currently have to your Wix Payments account and contact Customer Care for assistance. In addition, you may be requested to provide an official name change documentation that displays both the original and new legal business name.
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