header-logo
Learn how to use Wix to build your site and business.
Design and manage your site using intuitive Wix features.
Manage subscriptions, plans and invoices.
Run your business and connect with members.
Learn to purchase, connect or transfer a domain to your site.
Get tools to grow your business and web presence.
Boost your visibility with SEO and marketing tools.
Get advanced features to help you work more efficiently.
Find solutions, learn about known issues or contact us.
placeholder-preview-image
Improve your skills with our courses and tutorials.
Get tips for web design, marketing and more.
Learn to increase organic site traffic from search engines.
Build a custom site using our full-stack platform.
Get matched with a specialist to help you reach your goals.
placeholder-preview-image

Wix Payments: Declined Payment Due to Suspected Fraud

1 min
When you accept a credit card payment, there is a chance that the card (or card information) was stolen and is now being used for fraud.
Wix Payments applies different models and tools to detect, prevent and / or stop fraudulent transactions. These measures help to avoid potential losses for your business. 
Despite these anti-fraud measures, there is no guarantee that all fraud will be detected. We recommend reviewing our best practices on how to protect yourself from fraud and mitigate the risk to your business.
If a payment is declined for suspected fraud, no further steps are needed from your end. However, if you believe this payment to be legitimate, you can ask your customer to try making the payment again. 
If the issue persists for the same customer, contact Wix Customer Care and provide the payment ID, amount and date.