Canceling and Refunding an Order Paid Online

1 min read
Refunds for orders made through your payment provider cannot be processed in the Wix dashboard. You must complete the refund through the provider's dashboard and then update the order in the Wix dashboard.  

To cancel and refund this order:

  1. Select the Mark order as Refunded checkbox.
  2. Enter the refund amount.
    Important: This doesn't refund your customer. It only updates your records in your Wix dashboard.
  3. Click Cancel Order & Go to <Payment Provider>. This takes you to the relevant payment provider (e.g. Square, 2Checkout, etc.).
  4. Complete the refund in the dashboard of the payment provider.
After you refund a customer and cancel the order, the payment status in the Orders tab shows that the order was refunded. 

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