Manage your call hours so that you have someone available to answer your calls. You can set default call hours for your phone number and choose custom hours of availability for each agent.

To manage your call hours:

Go to Business Phone Number in your site's dashboard.
Choose what you want to do:

Set default call hours

Set the days and times in which your business number is available.

Click the Call Hours tab.
Do one of the following:
- Receive Calls 24/7: Click the toggle if your number should always be available to receive calls.
- Set Default Call Hours: Select the checkbox next to the relevant days and adjust the hours to your needs.
  Tip: Click the Add icon to add multiple time slots to the same day.

Customize agent call hours

Set custom hours of availability for specific call agents.

Click the Call Agents tab.
Click the Show More icon next to the relevant agent.
Click Edit Call Agent.
Select Custom Hours under Agent's Call Hours.
Click the Receive Calls 24/7 toggle to disable it.
Set the Time Zone from the drop-down.
Select the days and times in which the agent is available.
Tip: Click the Add icon to the right of the relevant day to add another time slot.

Business Phone Number: Managing Your Call Hours

To manage your call hours:

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