Payouts may fail for a number of reasons, and funds will remain on hold until the issue is solved. This can usually be done by updating your bank details in your account settings on desktop.

FAQs

How can I see a failed payout?

A failed payout is marked on your payouts timeline. Subsequent payouts are placed on hold until the issue is resolved.

Why did my payout fail?

There are many reasons why a payout may fail, such as incorrect bank account details, or even your bank changing ownership.

Tap on the payout from your mobile Payouts dashboard to see details about the failed transaction. You’ll be able to see the issue, as well as instructions on how to resolve it.

How can I resolve a failed payout?

To help avoid payout failures, we recommend you follow these troubleshooting steps:

Verify the bank details associated with your Wix Payments account: Make sure that you've entered your bank account details correctly. The bank account holder's name must match the name of the Wix Payments account owner.
Note: Go to your desktop to verify your bank details.
Verify that your bank account can receive EFT payments: Wix Payments sends payouts to your bank account as EFT payments (Electronic Funds Transfer). In the US, the payouts are sent as ACH transfers. If you have a failed payout, verify with your bank that your account can receive such a transfer.

Once resolved, the funds can be added to your next scheduled payout.

Wix Payments Mobile: Failed Payouts

FAQs

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