About Wix.com Services & Operations in Russia

As a result of the new regulations, we are required to restrict access to Wix services for Russian residents from September 12, 2024 and block their accounts.  From this date onwards, you will no longer be able to access your Wix account or any services we provide.

No, as a result of the new regulations, we are required to block and restrict access to all Wix accounts, both free and premium. 

No. Once a Wix account has been blocked, all sites belonging to that account owner are taken down. This is applicable to both free and premium accounts. 

You can transfer your domain to another domain registrar or hosting platform. This will allow you to continue managing your domain and maintaining your online presence without interruption.

Learn more about transferring your domain away from Wix. 

If you are not a resident of Russia and believe you should be exempt from the new regulations requiring Wix to cease services for Russian residents, you can apply for an exemption by providing proof of your non-residency. 

Contact Wix Customer Care and provide us with a detailed explanation stating that you are not a Russian resident. 

Provide an official document containing your first and last name, including information that you are not resident in Russia, and supporting documents for the last 3 months (e.g. a registration certificate, utility bills, a certificate of residence). 

After submitting your application and documentation, our Customer Care team will review your case. The review process may take some time, so please allow a few working days for a response.