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Wix Smart Chat

Wix Smart Chat Request: Customizing the Pre-Chat Form Introduction Text

Feature Request|We are collecting votes for this issue

Currently, it's not possible to customize the text that introduces the pre-chat form and invites your visitors to share their details with you. You can however adjust the avatar settings and set up a conversation starter as a greeting in order to create a more personalized experience for your visitors.

Screenshot of the Wix Smart Chat with the pre-chat text highlighted

We are always working to update and improve our products. Your feedback is greatly appreciated.

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Note: All information, including planned features and time estimations, are purely informative and are subject to change or cancellation at any time at Wix’s discretion.