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    5. Request: Setting Up Automation Conditions That Include “Else” Statement

Request: Setting Up Automation Conditions That Include “Else” Statement

Pre-launch
Currently, it is not possible to set up an automation condition that includes an "else" statement. You can add a condition to an automation, but if this condition isn't met, the automatic "else" outcome is exiting the automation's flow.

For example, you have an automation that triggers when a store order is placed. You can't add a condition that sends a discount coupon to a customer spending over $50 or "else" sends a promotional email to a customer spending less than $50.

Setting up the “else” path would allow you to define the automation flow for cases that do not meet the “if” criteria.
We are always working to update and improve our products, and your feedback is greatly appreciated.
Note: All information, including planned features and time estimations, are purely informative and are subject to change or cancellation at any time at Wix’s discretion. They do not represent a promise, commitment or guarantee of future availability or implementation, and should not be relied upon in making purchasing decisions.