Refunding Payments Made Through Other Payment Providers

1 min read
Some payment providers don't support refunds through Wix. If that's the case, you'll need to you'll need to issue the refund directly through their dashboard. When you're done, you can update the order in the Wix dashboard to keep your records up-to-date.

To issue a refund:

  1. Go to Orders in your site's dashboard. 
  2. Select the order you want to refund.
  3. Click More Actions at the top right.
  4. Select Issue Refund.
  5. Select the Mark order as Refunded checkbox.
  6. Enter the refund amount.
    Important: This does not refund your customer. It only marks the order as refunded in your dashboard.
  7. Click Confirm & Go to <Payment Provider>. This takes you to the relevant payment provider (e.g. Square, 2Checkout, etc.).
  8. Complete the refund in the dashboard of the payment provider.

After you refund a customer, the payment status in the Orders tab shows that the order was refunded. 
Screenshot of an order in the order list with the refunded status outlined
  • Refunds may be subject to processing fees charged by the payment processor.
  • After providing your customer with a partial refund, you can provide another refund for part or all of the remaining amount.
  • If necessary, after refunding an order, update your inventory.   

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