Editor X: Contacting Customer Care for Support
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Choose the relevant topic for your request so that it reaches a specialized Customer Care Expert.
Availability of our callback services
Depending on the topic of your inquiry, our callback service is available as follows:
- Questions about functionality, features and issues in Editor X:
- English: Monday-Friday from 4am-18pm EST
- German: Monday-Friday from 8am-5pm UTC
- French: Monday-Friday from 8am-5pm UTC
- Spanish: Monday-Friday from 8am-5pm UTC
- Portuguese: Monday-Friday from 8am-5pm UTC
- Italian: Monday-Friday from 8am-5pm UTC
- Japanese: Monday-Friday from 8am-12pm UTC
You can also submit a ticket whenever you need and our team will reply as soon as possible.
- Questions about your account (e.g. Premium Plans, Domains, Mailboxes) or your site's dashboard:
- English (24/7)
- French (Monday-Friday from 9am-6pm GMT+1, 24/7 in select categories)
- German (24/7)
- Hebrew (Sunday-Thursday from 9am-5pm GMT+1)
- Italian (Monday-Friday from 8am-5pm GMT)
- Japanese (Monday-Friday from 8am-9pm JST)
- Portuguese (Monday-Friday from 3am-8pm EST)
- Spanish (24/7)
Note:
We offer email support in Hebrew and Russian. Callback services are not available in any other languages.
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