Editor X: Contacting Customer Care for Support

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Choose the relevant topic for your request so that it reaches a specialized Customer Care Expert. 

Availability of our callback services

Depending on the topic of your inquiry, our callback service is available as follows: 
  • Questions about functionality, features and issues in Editor X: 
    • English: Monday-Friday from 4am-18pm EST
    • German: Monday-Friday from 8am-5pm UTC
    • French: Monday-Friday from 8am-5pm UTC
    • Spanish: Monday-Friday from 8am-5pm UTC
    • Portuguese: Monday-Friday from 8am-5pm UTC
    • Italian: Monday-Friday from 8am-5pm UTC
    • Japanese: Monday-Friday from 8am-12pm UTC

You can also submit a ticket whenever you need and our team will reply as soon as possible.
  • Questions about your account (e.g. Premium Plans, Domains, Mailboxes) or your site's dashboard: 
    • English (24/7)
    • French (Monday-Friday from 9am-6pm GMT+1, 24/7 in select categories)
    • German (24/7)
    • Hebrew (Sunday-Thursday from 9am-5pm GMT+1)
    • Italian (Monday-Friday from 8am-5pm GMT)
    • Japanese (Monday-Friday from 8am-9pm JST)
    • Portuguese (Monday-Friday from 3am-8pm EST)
    • Spanish (24/7)
We offer email support in Hebrew and Russian. Callback services are not available in any other languages. 

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