ADI: Troubleshooting Mobile Live Site Issues

2 min read

Step 1: Please check that:

If you are having trouble viewing your ADI site on a mobile device, make sure that the device and browser you're using are supported:

Step 2: Next, try the following troubleshooting steps:

  1. Make sure that you're using the most up-to-date version of your mobile browser and that the browser is compatible with Wix (Chrome or Safari). If not, you can download a new browser from the Apple App Store or the Google Play Store.
  2. Clear your browser's cache and cookies. For instructions on how to clear the cache on your mobile device, please choose from the list below: 

Step 3: If the problem persists, please send us the following information:

If you are still unable to view your site, or your site does not appear correctly, please contact us and prepare the following information:
  • The manufacturer of your mobile device (e.g., Apple iPhone, Samsung Galaxy, LG Nexus).
  • The model of your mobile device. 
    • Example of iPhone models: 6, 6S, 6 Plus, 7
    • Example of Samsung Galaxy models: S3, S4
  • The Operating System (OS) on your mobile device. 
    • Example of iPhone Operating Systems: iOS 11
    • Example of Samsung Galaxy Operating Systems: Android 4.3, 4.4
  • The browser (including the exact browser version) of the device.
  • Type of connection where you are experiencing the issue (does this issue occur on 3G, Wifi, or both).
  • In case this occurs on a 3G/4G connection only, the name of the network.
  • A screenshot of the issue.

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