Wix Domain Assistant

11 min read
Important:
From January 17th, 2024 some legacy DNS records are no longer supported for sites connected to Wix by pointing. If your site is affected, you should have received an email notifying you to update the A Record and CNAME records in your domain's host account (not Wix). Go to the pointing section below and click Check and update your DNS records to learn which records your domain should have. 
This article can help you troubleshoot issues with the various domain connection methods. If you are experiencing issues with your domain connection, follow the steps below.
In this article, learn how to solve issues for a:
Unsure if you've connected via name servers or pointing?

Issues with a domain purchased from Wix

To resolve issues with a domain purchased from Wix, make sure you have done the following:
Still experiencing issues after following the steps above? Contact Wix Customer Care.

Issues with a domain connected via name servers

To resolve issues with a domain connected via name servers, make sure you have done the following:
Still experiencing issues after following the steps above? Contact Wix Customer Care.

Issues with a domain connected via pointing

To resolve issues with a domain connected via pointing, make sure you have done the following:

Still need help?

If you are still experiencing issues, try the following local issue troubleshooting steps:
  1. Clear your browser's cache and try accessing your domain again.
  2. Go to your domain in incognito mode.
  3. Check whatismybrowser.com and update your browser if it's not the latest version. 
  4. Go to your domain using a different supported browser.
  5. Go to your domain on another computer that uses different anti-virus, anti-malware, and firewall programs. 
  6. Connect to a different Wi-Fi network or use a smartphone's 3G/4G cellular network to access your domain. This detects if there's an issue with the network you're using. 
If you are still unable to view your site on your domain, contact Wix Customer Care and we will be happy to assist you.

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