Wix Stores: Completed Orders Not Appearing in the Orders Tab

1 min read
When a customer makes an online purchase, the payment needs to be approved by the relevant payment gateway (e.g. PayPal) before the order appears in the Orders tab. This usually happens almost immediately, however, in some cases it may take up to 24 hours.
Note:
A few payment methods, such as Boleto, and Degica (Komoju), require customers to make payments in person at a physical location after they complete their online orders. In these cases, the orders appears in the Orders tab only after your customer has paid for it. This may take a few days. 

Still not working?

If the problem persists, contact us with the information below:
  • A screenshot of the payment confirmation from the relevant payment provider
  • The payment amount 
  • The transaction date    

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