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  4. Wix Smart Chat
  5. Wix Smart Chat Request: Adding Multichannel Chat Support

Wix Smart Chat Request: Adding Multichannel Chat Support

Feature Request|We are collecting votes for this issue
Currently, Wix Smart Chat does not support connecting multiple third-party communication channels such as WhatsApp and Facebook Messenger. A multichannel chat would allow site visitors to choose the platform they want to contact you on when opening the chat on your site.
Tip:
If you need to connect WhatsApp to your site's chat, consider using Wix Chat instead. Learn how to add the WhatsApp channel to your Wix Chat chatbox.
We are always looking to update and improve our products, and your feedback is greatly appreciated.
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Note: All information, including planned features and time estimations, are purely informative and are subject to change or cancellation at any time at Wix’s discretion.