Wix Restaurants: Viewing and Managing Your Reservations

2 min read
Important:
As of October 2022, we have a new app for table reservations. Learn how to add and set up the new Wix Table Reservations app.
The My Reservations tab is the place to view all of your reservations.
  • Open tab: Displays new reservations and cancellations you need to respond to.
  • Upcoming tab: Displays reservations that are happening in the next 24 hours.
  • All tab: Displays all reservations, including past and declined reservations.
Important:
You can set whether you’d like your customers to have an instant confirmation upon booking their reservation, or pending your restaurant’s confirmation. In both cases, you still need to accept or decline all incoming reservations. To learn how to set your reservation preferences, click here.

To confirm or decline a reservation:

  1. Go to the Reservations tab in your site's dashboard.
  2. In the Open tab, click the relevant reservation.
  3. Do one of the following:
    • Accept the Order:
      1. Click Confirm.
        Note: Contact your customers to let them know that you have accepted the reservation.
    • Decline the Order:
      1. Click the Show More icon .
      2. Click Decline
      3. (Optional) Enter the reason you are rejecting the order.
      4. Click Decline.
        Note: Contact your customers to let them know that you have declined the reservation.
Tip:
You can also decline a reservation you have already accepted. Accepted reservations appear in the Upcoming tab if they are scheduled for the next 24 hours. Otherwise, they are in the All tab.

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