Wix Payments: Troubleshooting Site Access Issues

For your site to be accessible, it needs to be published. If you have not published your site yet, you can follow the below steps:

Deleting your Wix site means Wix Payments cannot scan it for approval. In order to continue the verification process, you need to restore your site and publish it. Wix Payments will then automatically attempt to scan your site again.  

When a domain has expired, your site will no longer be accessible and you will need to renew the domain. To check if your domain is expired, you can follow the below steps:

You will need to contact your domain host for further assistance. Once your domain is active again, Wix Payments will be able to access your site.

Domain propagation is the process of updating name servers around the world following any changes to your Domain Name System (DNS) records. It can take up to 48 hours to complete. 

Once your domain has propagated, you need to unpublish and republish your site. Wix payments should then be able to access your site.

The Secure Sockets Layer (SSL) is a security measure used by websites and browsers for communicating over the internet. 

In order to continue the verification process, go ahead and fix the SSL issues.

There are many third-party apps in the Wix App Market that allow you to block traffic to your site from a certain geographic location. Alternatively, this can also be achieved using code. 

Remove the restriction within the third-party app or your site's code, unpublish your site and then publish it again

This is no problem, Wix Payments can still complete the verification process. However, this will need to be handled via our Customer Care team. Please contact us for further assistance.