Wix Partners: Issuing Refunds for Recurring Invoices

2 min read
You can issue refunds with Wix Payments for recurring invoices on any payment a customer has made out to you. Any Wix Premium plan added to the customer's site is removed once you cancel the invoice. Refunds take 3-5 business days to process and depend on the customer's credit card company.
  • If you're not using Wix Payments, you'll need to process the refunds from the relevant payment provider account.
  • You can issue partial refunds for recurring invoices that include your services only.
  • The Wix Payments processing fee cannot be refunded, unless the refund was for a chargeback.
  • We will automatically refund any Yearly Wix Premium plan if you process a full refund within 60 days of payment. We can't refund Monthly Wix Premium plans. If 60 days have passed since payment, you can only refund your services to the customer.

To issue a refund for a recurring invoice:

  1. Click Partner Dashboard at the top of your Wix account.
  2. Click the Client Billing tab on the left. 
  3. Click the Payments tab on the left.
  4. Click the payment you want to refund.
  5. Click Refund.
  1. Enter the amount to refund and leave yourself a personal note about the refund (if needed).
  2. Click Refund.
  3. Click Yes, Refund to confirm.
If you don't have sufficient funds in your Wix Payments account, click Add Funds & Complete Refund to add funds to your account and complete the refund process.

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