Wix Owner App: Setting Up Saved Replies for Your Inbox and Chat

Save time by setting up reply messages to send to visitors through your inbox or chat. With saved replies, you can use a pre-existing reply messages, edit them, or create a customized reply message.

To set up saved replies:

  1. Go to your site in the Wix Owner app.
  2. Tap Inbox  at the bottom.
  3. Tap the More Actions icon  at the top right.
  4. Tap Settings.
  5. Tap Saved replies under General Settings.
  6. Choose the type of reply you want to work on:
    • Change an existing saved reply: Tap the Edit icon next to the relevant reply.
    • Create a new saved reply: Tap New Saved Reply to create a custom message for your visitors. 
  7. Tap Save.
A screenshot of the Saved Replies panel.

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