Wix Hotels by HotelRunner: Managing Reservation Payments
- Setting the waiting time for payment confirmation
- Checking a reservation's payment status
When a guest books a room on your site, the reservation appears right away while the payment is being processed. From your dashboard, you can choose how long to wait for payment confirmation and check the payment status of each reservation.
Make sure you've connected at least one payment method. Learn more about setting up your payment methods.
Setting the waiting time for payment confirmation
Set how long a reservation stays open while the payment is being processed. You can choose between 5 and 60 minutes. If the payment is not confirmed in time, the reservation is canceled automatically.
To set the waiting time:
Go to Property Settings in your site's dashboard.
Click Manage General Settings next to General settings.
Click the Cancellation timeout dropdown under Failed payment handling.
Select how long the reservation stays open while the payment is being processed.
If you do not select a waiting time, the reservation stays open for 60 minutes by default.
Longer waiting times are not available because your rooms stay unavailable while the payment is being processed.
Checking a reservation's payment status
Check a reservation's payment status to see whether the payment is still being processed, failed, or completed successfully.
To check a reservation's payment status:
Go to Reservations in your site's dashboard.
Click Edit next to the relevant reservation.
Check the payment status on the Payments section:
Payment Pending: The payment is still being processed.
Payment Failed: The payment was not completed in time, and the reservation was canceled.
Paid: The payment was completed and the reservation is confirmed.
FAQs
Click a question below to learn more about reservation payments.
