Wix Blog: Troubleshooting Issues on Your Live Site
5 min read
The issues you are experiencing may be a local issue caused by your browser's cache or cookies. We recommend trying the following:
Step 1 | Try to open your blog page in an Incognito window
We recommend trying to open your blog page in an Incognito window. Select the browser you are using from the list below.
Cache and Cookies
If this solves the issue, make sure you complete step 2 and 3 to clear your browser. This should allow your browser to open as normal.
Chrome
Firefox
at the top right and select New Private Window. 
Safari (Mac)
Microsoft Edge
Internet Explorer 11
Step 2 | Clear your cache
To clear your cache, follow the steps 1-3 and then select the relevant browser from the list below to view the remaining steps.
- Close all windows and tabs of your browser.
- Open a new tab on your browser and make sure Wix.com is not open on any tabs or windows.
- Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions.
Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below).
Chrome
Firefox
Safari
5. Close and reopen Safari. Microsoft Edge
Internet Explorer 11
Step 3 | Clear your cookies
Next, clear your cookies. This can be done every once in a while to help maintain optimum browser performance. Select the browser you are using from the list below.
Chrome
in the upper-right corner.Firefox
in the upper-right corner.Safari (Mac)
Microsoft Edge
Internet Explorer 11
in the top right. Still having trouble?
Wix Technical Assistant:
If you find that you are still experiencing issues after going through the steps above, you can find more possible solutions in the Wix Technical Assistant.
Contact Wix Customer Care:
If you find that you are still experiencing issues after going through the steps above, please reach out to us for assistance. We'll be happy to investigate further.
Provide the following information:
- List the troubleshooting steps you have taken.
- Prepare a screenshot or video of your issue.
Click here to contact Wix Customer Care.
Did this help?
|