Wix Automations: Reconnecting an Automation
3 min read
All automations consist of a trigger and an action. A trigger is the event that causes the action to occur. The action is the response to the trigger.
When a trigger or action can't be completed, a "Disconnected", "Partial" or "On Hold" status label is displayed on the automation. You'll see this label when you access your Automations page.
In this article, learn how to:
Reconnecting a disconnected automation
A "Disconnected" status appears on automations when changes are made to your site that mean the trigger or action can no longer be completed.
Example: Laura uses an automation to send chat messages to site visitors to acknowledge purchases from her store. When Laura deletes Wix Chat from her site, the automation is disconnected.
To reconnect a disconnected automation:
- Go to Automations in your site's dashboard.
- Click the automation with the "Disconnected" label.
- Review the trigger, action and timing selected. Make changes to your automation as needed.
Tip: For automations using Wix Forms, review the required fields to trigger an action.
4. Click Save.
Reconnecting a partial automation
A "Partial" status is displayed on automations when an important field is missing from a Wix Form, such as email address or phone number.
Example: Peter uses two Wix Forms on his site: a Contact form and a Feedback form. He uses one automation to send a thank you email to site visitors who submit either form. The Contact form includes an email field. The Feedback form does not include an email field, so the automation cannot send an email to people who submit this form. The automation is marked as "Partial" as it can still send thank you emails to visitors submitting the Contact form.
To reconnect a partial automation:
- Go to Automations in your site's dashboard.
- Click the automation with the "Partial" label.
- Review the trigger, action and timing selected. Make changes to your automation as needed.
Tip: For automations using Wix Forms, review the required fields to trigger an action.
4. Click Save.
Troubleshooting an automation on hold
An "On Hold" status is displayed on automations that haven't been disconnected but cannot work until an action is taken or a Wix plan quota is reset.
An automation can become on hold when:
- A third party app needs to be connected in Zapier.
- A Business Phone Number plan quota has been reached.
- A coupon has expired, or the usage limit has been reached.
You can find out why an automation is on hold by hovering your cursor over the "On-Hold" label.
Still having trouble?
If you are still experiencing an issue, please contact Customer Care for support and provide the following information:
- The steps you took to troubleshoot the issue.
- A screenshot or video showing how to recreate the issue.
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