Contacting Wix Customer Care for Support
6 min
Describe your issue in a chat to get help right away, 24/7.
If needed, you can ask for a Customer Care Expert to step in. Then choose your preferred contact option - chat, phone, or email. Availability may change according to your time zone, language and issue.
| Language | Callback hours | Chat hours |
|---|---|---|
English
|
24/7
|
Monday-Friday 2AM-6PM EST
|
Dutch
|
Monday–Friday: 09:00–18:00 CEST
|
Monday–Friday: 09:00–18:00 CEST
|
French
|
Sunday–Friday: 08:00–23:00 CEST (Paris)
Sunday–Friday: 02:00–17:00 EDT (Montreal) |
Sunday–Friday: 08:00–23:00 CEST (Paris)
Sunday–Friday: 02:00–17:00 EDT (Montreal) |
German
|
Sunday–Friday: 08:00–21:00 CEST
|
Sunday–Friday: 08:00–21:00 CEST
|
Hebrew
|
Sunday–Thursday: 8:00 AM – 8:00 PM IDT
|
Sunday–Thursday: 9:00 AM–8:00 PM IDT
|
Italian
|
Monday–Friday: 09:00–18:00 CEST
|
Monday–Friday: 09:00–18:00 CEST
|
Japanese
|
Monday–Friday: 09:00–01:00 JST
| Monday–Friday: 09:00–01:00 JST |
Portuguese
| Monday–Friday: 07:00–17:00 BRT | Monday–Friday: 07:00–17:00 BRT |
Spanish
|
Monday–Sunday: 01:00–18:00 CST (Mexico City) Monday–Sunday: 09:00–02:00 CEST (Madrid)
|
Sunday–Friday: 01:00–18:00 CST (Mexico City)
Sunday–Friday: 09:00–02:00 CEST (Madrid)
|
Turkish
| Monday–Friday: 11:00–20:00 TRT | Monday–Friday: 11:00–20:00 TRT |
FAQs
Click below for answers to common questions about contacting Wix Customer Care for support.
What information should I have ready before contacting Wix Customer Care?
Does Wix offer support in Russian or Korean languages?
Is there a charge for phone support?
Where can I find a ticket number for my support request?
How can I follow up on a previous support request?
What can I do if my call or chat with Customer Care is disconnected?
What can I do if I need help outside of the listed operating hours?
What should I do if chat support is not available in my language?
Is chat support available on mobile devices?
What can I do if I'm having trouble with my microphone during a voice conversation with Cara?
How do I find Cara, the voice assistant?
How do I share my screen with Cara?
