Wix Bookings: Setting Your Booking Policy

5 min read
Important:
  • We are currently in the process of releasing a new version of the Booking policy section. If your policy section does not look like the one below, click here
  • Daylight saving time impacts your booking policy. For example, this may mean that when the time changes, clients will have a shorter or longer window to book, cancel or reschedule a session.
With your booking policy, you can set how far in advance, and how close to a single session, your clients can book. You can also set restrictions on how close to your services your clients can cancel or reschedule. 
Let's look at an example: You limit the booking window to seven days in advance but not less than 48 hours before the session. If a client tries to book 6 weeks in advance, they see a message explaining when they can book the session. 
A screenshot showing the booking window displayed on a live site.

Step 1 | Set how far clients can book in advance

By limiting your booking window, you can prevent clients from booking too many days in advance. This makes it easier for you to plan for future scheduling changes, such as vacations or special events. 

To limit how far in advance clients can book sessions:

  1. Go to Booking Policy in your site's dashboard.
  2. Enable the Limit Early Bookings toggle.
  3. Select how many days, hours, and minutes before a session a client is able to book. 
A screenshot showing how to limit early bookings in the dashboard.

Step 2 | Limit last-minute bookings

Limiting last-minute bookings can help if you or your staff needs to travel to a different location or prepare equipment before a session. 

To limit last-minute bookings:

  1. Go to Booking Policy in your site's dashboard.
  2. Select how many days, hours, and minutes before a session a client is able to book under Limit late bookings.
A screenshot showing how to limit last-minute bookings in the dashboard.

Step 3 | Set your cancelation policy

Set how close to a service you allow clients to cancel or reschedule, and let clients know your policy by adding a note to your service pages. 

To set your cancelation policy:

  1. Go to Booking Policy in your site's dashboard.
  2. In the Cancelation & Rescheduling section, select how many days, hours, and minutes before a service where clients can cancel or reschedule.
    Tip: The policy applies to all types of services. 
  3. Enter your cancelation policy. 
    Note: 
    Customers can read the policy by clicking the Cancelation Policy link when they book a service.
A screenshot showing how to set your cancelation and rescheduling policy in the dashboard.
Tips:

Step 4 | Display your cancelation policy

Once you set your cancelation policy in the dashboard, make sure you display it on your service page using the Editor. This way your clients know what to expect if they need to cancel a session after booking.
A screenshot showing an example of a cancelation policy displayed on a live site.

To display your cancelation policy:

  1. Go to the Service Page in the Editor:
    • Wix Editor:
      1. Click Pages & Menu  on the left side of the Editor.
      2. Click Bookings Pages.
      3. Click Service Page.
    • Editor X:
      1. Click Pages  at the top of Editor X.
      2. Click Service Page under Bookings Pages.
  2. Click the page in the Editor.
  3. Click Settings.
  4. Click Sections.
  5. Click next to Cancelation Policy to edit.
  6. Enable the Show Cancelation Policy toggle.
  7. (Optional) Click to edit the Section Title.
A screenshot showing how to display your cancellation policy in the Editor.

FAQs

Click a question below to learn more about setting up a booking policy.

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