Request: Adding Interaction-Based Conditions
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Currently, it is not possible to add a condition that uses a customer's interaction to impact an automation's "flow".
For example, if you have an automation that sends a recurring email, you can't add a condition that stops sending this email or starts sending a different email if a customer interacts with the email (e.g. opens it, or clicks links within it to access your site or purchase a product).
We are always working to update and improve our products, and your feedback is greatly appreciated.