Pricing Plans: Creating Segments For Your Subscribers

1. Purchased Plan: is any, in the last 7 days

2. Subscription Status: is Active

3. Subscription Type: is Pricing Plans

This option matches contacts who bought a plan.

1. Choose the relevant condition: is any / is any of.

2. Select the relevant value (e.g. last 7 days, is on or before).

3. (Optional) Choose the relevant date / date range.
   

1. Choose the relevant condition: is / is not.

2. Select the relevant value: Active, Paused, Canceled, Ended.
   

This option matches contacts by the kind of subscription.

1. Select is as the condition.

2. Select the relevant value (e.g. Pricing Plans).
   

This option matched contacts whose payment failed, but whose access has not been removed yet.

1. Select is as the condition.

2. Select the relevant value: True / False.
   

No. All filters in a segment must be true at the same time. To target multiple statuses, select the condition "is not" to exclude the statuses you don't want.

For example, to reach subscribers whose plans are either canceled or ended, add the following filters:

1. Subscription Status: is not Active

2. Subscription Status: is not Paused

3. Subscription Type: is Pricing Plans

This excludes Active and Paused subscribers, leaving only Canceled and Ended subscribers.

Yes. You can select "Subscription Status: is not Active" and "Subscription Status: is not Paused" as separate filters to reach Canceled or Ended subscribers in one segment.

Segments update automatically whenever a subscriber's status changes. You don't need to refresh or rebuild them manually.