Business Phone Number: Sending Declined Calls to your Business or Personal Voicemail

1 min read
Calls to your business number can be set up to connect you to your callers right away, or ask you if you want to accept or decline calls. The option selected in your dashboard determines which voicemail declined calls are sent to:
  • Ask me to accept or decline: 
    • Declined or missed calls will reach your business voicemail.
  • Connect me right away:
    • Declined calls will reach your personal voicemail.
    • Missed calls will reach your business voicemail.

To choose which voicemail is used for declined calls:

  1. Go to Business Phone Number in your site's dashboard. 
  2. Scroll to Accepting and Declining Calls.
  1. Choose one of the following options:

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