Wix Mobile Apps: Refund Policy for Your Own App
2 min read
In this article
- Refund policy details
- Additional information about refunds
Before you can get your own native app live and connected to Apple's App Store or Google Play, you need to purchase a Mobile App Premium plan.
If you decide the plan isn't right for you, you can request a refund within the refund timeframe.
Refund policy details
You are eligible for a refund within the first 30 days from initial purchase. To get the refund, cancel your plan from Premium Subscriptions in your Wix account.
To cancel your Mobile App Premium plan:
- Go to Subscriptions in your Wix account.
- Scroll down to the site with the mobile app plan and click the More Actions icon
next to Mobile App Premium. - Click Cancel Mobile App Premium.
- Click Cancel Now in the pop-up to confirm.
Note:
If the 30-day refund period has ended, but you believe that a refund is still warranted, complete the form to share your reasons with us. We’ll review your request.
Additional information about refunds
- Trial period cancellations: If you cancel the plan within 72 hours of purchase (during the trial period), the original charge may be removed from your account within 20 business days, rather than being refunded.
- Refund timeline: Refunds may take up to 20 business days to appear on your credit card statement.
- Bank charges: Wix is not responsible for any bank fees, commissions, or overdrafts related to your purchase. Please contact your bank directly to resolve these issues.
- Developer account fees: Wix does not cover any refund or cancellation fees for your Apple or Google developer accounts.
