About Wix Smart Chat

Wix Smart Chat scans your site and uses any public data you have on your site, including any personal information that’s presented there. 

In addition to the information you have on your site, you can add training rules which help train the AI to give more accurate responses.

Important: AI may generate and present inaccurate or misleading information to your site visitors and members. Wix assumes no liability for these generated results.

Yes, you can choose whether AI or your team replies to visitors by customizing the chat settings. All conversations appear in your inbox, so you can read messages and jump into any conversation when you want to take over.

Yes, you can customize the design and branding of the chat widget in your editor. 

Learn more about customizing your chat.

Yes, you can enhance its performance by adding your own business knowledge in your site's dashboard. The more knowledge rules you add, the more accurate its responses will be. 

For example, if you own a clothing business and do not have a physical store, you can provide information about how customers can try on items and return them if needed. You can also add restriction rules to prevent it from responding to certain topics.

Learn more about training the AI.

You can test the chat in your site's dashboard. The testing environment allows you to chat with the AI as if you were a visitor, letting you ensure it understands your products and services. You can also provide feedback for every answer it gives to help improve its responses.

Learn more about testing the AI.

You can customize the chat's hours any way you like. You can choose to keep it online 24/7, so visitors can use it at any time of the day, or set hours according to your schedule. Learn how to customize the chat's availability.

Tip: When the chat is offline, you can enable it to send site visitors a contact form, where they can enter a query that will be sent straight to your inbox for you to respond at a later time.