Wix Premium Upgrades make it easy for you to:
- Remove Wix promotional links and tab from your Wix sites, MySpace layouts and widgets.
- Connect your domain to your Wix sites
and more...
To find out more visit: http://www.wix.com/upgrade/website
If you’ve already upgraded your site and want to find out how to complete the process of connecting your domain go here:
http://support.wix.com/index.php/Connect_your_domain
Below you’ll find answers to popular questions on Upgrading your Wix creations to Premium to make your upgrade process simple and fast as possible.
Of course if you can’t find the information you are looking for, please email us and we’ll help you out.
Can I remove the Wix promotional footer and tab from my Wix site?
Yes! Simply go here and purchase the Remove Wix Promotional Links & Tab Upgrade. This upgrade also removes the Wix logo from the pre-loader.
Can I connect my Wix site to my own domain?
Yes! It's simple to connect your Wix site to your own domain with Wix Upgrades: Purchase your domain (if you haven't already) Go here and purchase the Connect Your Domain Upgrade and follow the steps provided in your confirmation to complete the process.
I purchased the Connect Your Domain Upgrade – what are the additional steps to complete the process?
Simply go to this page and follow the simple steps provided.
I made a website in Wix. How do I Upgrade it to Premium?
Simply go to 'My Account' in Wix.com, roll over the Wix site you wish to connect and select Upgrade.
What exactly do you mean by “Remove Promotional Links and Tabs”?
Web content created for free with Wix, includes a small Wix tab on the upper right and a footer that promotes Wix.com when published.
There is also a Wix logo in the Wix pre-loader. You can remove these features by Upgrading your Wix to Premium.
What bandwidth and storage do I get with Wix Premium Upgrades?
Each upgrade offers you more bandwidth than a free Wix.
Both the Remove Wix Promotional Links and Tab and the Connect Your Domain Upgrades increase your bandwidth from 0.5 GB to 2GB, and storage from 200MB to 1GB.
The Combo Package offers Unlimited bandwidth and storage!
Go here to purchase any of these Premium Upgrades for your Wix.
I’ve connect my Wix site to it’s own domain. If I edit it, will it automatically update?
Yes! Editing published Wix sites and widgets that are connected to their own domain is like every Wix creation: anytime you edit and save a previously published Wix, it will be automatically updated in all its published locations.
Is there a Yearly payment option for Premium Upgrades?
Yes! Now you can choose yearly payment options, and get great savings!
What do you mean by Yearly Payments?
When you purchase a yearly premium upgrade with Wix you are charged for 1 year upfront.
You can cancel your upgrade at anytime within the first 14 days and receive a full refund.
To cancel – simply email: premium@wix.com
I submitted the wrong domain when purchasing the Connect Your Domain package. What should I do?
Please send an email to our Support team and they will guide you through the steps.
It helps to include your username and the URL you wish to connect to your Wix site.
How can I move my premium to another doc?
If you want to move your premium statues to another Wix doc,or connect your doc to another domain name, then you just need to inform us about it and we will do it for you, for no more charge.
Please send us your Wix username, your login email to Wix, and the name of new the doc you want to upgrade/change.
Note: The option of connecting two domain names to one doc will be possible in the future.
What do you mean by Monthly Payments?
When you purchase a monthly Premium Upgrade with Wix you are automatically charged monthly.
There are no cancellation fees.
This means you can cancel your Upgrade at anytime on a monthly basis – simply email: premium@wix.com.
How can I cancel my Upgrade Purchase?
To cancel your Upgrade purchase simply send an email with your cancellation request, your Wix URL AND your website's personal domain (if you have purchased the Combo or Connect Your Domain Upgrades) to: premium@wix.com
On what platforms can I publish my Wix creations?
You can publish your content as a wix.com site, as an email or embed it in a social network profile or any other site that supports embedding.
You can also connect your Wix creations on your own domain – discover how on our Wix Upgrades page.
Can you ensure my Wix website will be Ad-free?
Yes! Simply go here and purchase the Remove Wix Promotional Footer & Tab Upgrade or the Combo Package Upgrade.
Both these Upgrades ensure that your Wix will be Ad-free.
Can I pay to get more bandwidth on my Wix websites?
Yes! Simply go here and purchase any of the Premium Upgrades for your Wix.
Each upgrade offers you more bandwidth than a free Wix.
The Remove Wix Promotional Links and Tab and Connect Your Domain Packages increase your bandwidth from 0.5GB to 2GB.
The Combo Package offers you unlimited bandwidth and storage!
Can I pay to get more storage on my Wix websites?
Yes! Simply go here and purchase the any of the Premium Upgrades for your Wix. Each upgrade offers you more bandwidth than a free Wix.
The Remove Wix Promotional Links and Tab and Connect Your Domain Packages increase your storage from 0.2GB to 1GB. And, the Combo Package offers you unlimited bandwidth and storage!
Where do I need to insert my domain to connect it to my Wix site?
To connect your domain to your Wix site you need to first purchase the Connect Your Domain or Combo Upgrade.
You can do this easily by going to “My Account” on Wix.com, rolling over the site you wish to connect and hitting “Upgrade”, If you read the text you will see it asks for your URL. Please make that you submit the correct URL.
Can I change the title of my Upgraded website from “Wix.com” to something else?
Of course! Wix.com is only a default title. You can change the title of all of your Wix creations, even if they are not Upgraded.
Simply open your Wix in the editor and go to: File > Settings > Title. After you have changed your title be sure to hit Save!
Do I need to transfer and host my domain on Wix ?
No. You can continue with your current domain host. All you need to do to have your Wix site connected to your domain is to “point your domain to Wix”. You can find further instructions here.
What do you mean by “pointing my domain to Wix”?
As Wix currently does not offer domain name hosting, “pointing your domain” or ”domain pointing” is the technical term for the method to connect your domain to your Wix site.
It is not the same as domain redirecting or transferring. You stay with your current domain name registrar and they “point” your address to the Wix IP. Don’t worry if you don’t understand. Your domain name registrar (the company you purchased your domain name from) does. You will find the complete set of instructions on pointing your domain here.
Can I replace the Wix Favicon with my own?
Stay tuned early next year (2009) for the Upgrade option that allows you to easily replace the Wix favicon with the one you want.
Why doesn’t the URL of my website change when I go to inner pages of my Wix website, eg: www.example.com/home?
Flash does not support these URL structures. As Wix websites are built in flash, there is no change in your URL.
What is the Wix server name?
Wix does not currently offer domain name hosting. Thus you do not need the Wix server name to connect your domain.
To connect your domain to your Wix site, all you need to do is point your domain to the Wix DNS: 216.139.213.144. You’ll find more information on the process here.
What is the difference between “Pointing My Domain” & “Redirecting My Domain” to Wix?
Often, the place where we buy our domain names (URLs) is NOT the same place as where we design and store our website (such as Wix.com). Currently, Wix does not offer domain name hosting. Thus, to Connect Your Domain to your Wix site, you must “point your domain” to the Wix Server.
You can find out how to point your domain name to your Wix site here .
Domain pointing is one method to link your domain to your website on Wix.com. It means that your domain name stays hosted at the place you purchased it from, such as Domain Registrar’s like GoDaddy & Enom. Your domain host then “points” your domain name to the Wix server that host’s your website.
Redirecting your domain, also know as domain forwarding or domain transfer, would mean that you transfer the domain name from your current registrar to another one. For example, Wix would take over hosting your domain name as well as your website. Wix does not offer this service.
My Domain Name Registrar ask for the name of the Wix server and 3 different DNS but you only gave me one in your Connect Your Domain instructions. How Come?
You domain name resistrar thinks you are asking to redirect (or transfer) your domain name registration to Wix. Let them know that you want to stay with them as your domain name registrar.
In order to connect your domain to your Wix site you require them simply to point your domain to the Wix DNS: 216.139.213.144. You will find a sample email to send them here.
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