Error FAQ

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Unfortunately bugs happen so please be patient with us! Here are how tos and answers to solving the most common errors that occur on Wix.com

Contents

I click on “Edit” but nothing happens. What shall I do? OR Help! I can't open the Wix editor or Wix templates

It's likely to do with your pop up blocker. Find your step by step guide to "allowing pop ups" from Wix.com here


Error 2032/ 2038


These errors occur when the internet connection to Wix server has failed/ cut out.
Solution: Please check your internet connection and then try to “Save” your Wix again


AC_RunActiveContent Error


This error occurs when there is problem with the connection to Wix server.
The computer tries to download the JavaScript but without any success.
Solution: Please check your internet connection and try again.



Error 1090


This error occurs when there is connection problem to Wix server.
The server sent a problematic XML .
Solution: Please clear your “cache” and try to view the site again. We recommend firefox as a great browser. If the problem persists submit a help request.


Error -14


Error -14 occurs when there is problem with your session in Wix.
Solution: Click here and delete wix.com from your flash cookies on your computer.
If this error persists after you deleted the flash cookie, please submit a help request



Still need help? Submit a help request here

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